Gap in Geneva, IL Closed now

Reviews about Gap

• ★ ☆ ☆ ☆ ☆

  November 22, 2019, by Heidi Schulenberg
  Visiting from out of town after Christmas and I went in to the store for dress pants and shoes for my boys. Came back the next day and easily returned the shoes they wouldn't wear. That's 5 star stuff there. The one star rating is for "Rosie" the manager who wouldn't price adjust a pair of leggings/pajama leggings labeled $15 on a table with multiple pairs of said rainbow leggings in the same place as pajama leggings. Sweet associate (not Rosie) came and told me they were actually Knit Leggings and were full price of $39.95. Right thing to do would be to acknowledge your mistake in placement of knit leggings in pajamas, give the advertised price (wish I took a picture), and quickly move them so no one else made the same assumption. Scarves on table were also not labeled correctly. Glad I didn't pick up one of those. I'm not knowledgeable on sku numbers to know what is labeled PJs and leggings. They would've been pjs for me. So I left. Customers don't forget how they are treated in Retail. And especially when it should've been a do the right thing scenario.