Ashley HomeStore in Geneva, IL Open now

Reviews about Ashley HomeStore

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  August 31, 2019, by Lisa Andring
  The customer service is horrible. They called and gave me a 4 hour window and then called back and changed it. They time they changed it to was not right , they said it was a different time. I called and complained and the lady was rude she said she would get a hold of the driver and see if he could move my time. She called me back and said she talked to them and they would try and come later. When she went to say goodbye she started laughing on the phone. I was upset she was laughing at me. The driver called me and said he was at my house, I asked him if they called him to tell him to come later and he said no. So the lady on the phone lied to me. Luckily my neighbor came over and let them in. He told the driver there was a scratch in the leg of the table and he said it is supposed to be like that. He noted it and now I have to call and find out what they can do for me. The whole experience was horrible. I will never buy anything there again. If I could I would give them a 0 rating.